Last Updated: January 14, 2026
1. Introduction
The Flat Factory ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. By using our website, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Subscribe to our newsletter
- Communicate with us via email or phone
This information may include:
- Name
- Email address
- Phone number
- Company name
- Message content
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and your visit, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent on pages
- Date and time of visit
- Click patterns and navigation paths
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. These include:
Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve our website and services.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns.
For more information about cookies, see Section 7 below.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: Process and respond to your contact form submissions and communications
- To send marketing communications: Send newsletters, promotional materials, and updates about our services (with your consent)
- To improve our website: Analyze usage patterns to enhance user experience and website functionality
- To maintain security: Protect against unauthorized access, fraud, and other illegal activities
- To comply with legal obligations: Meet our legal and regulatory requirements
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given us explicit consent to process your information for specific purposes
- Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services and marketing
- Legal compliance: When processing is necessary to comply with applicable laws and regulations
5. Disclosure of Your Information
We may share your information in the following circumstances:
5.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Website hosting providers
- Email service providers
- Analytics providers (Google Analytics)
- Marketing and advertising partners
These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- Court orders or legal processes
- Government or regulatory requests
- Protection of our legal rights
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Contact form submissions: Up to 2 years after your last interaction
- Newsletter subscriptions: Until you unsubscribe
- Analytics data: As per Google Analytics retention settings
7. Cookies
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.
7.2 Types of Cookies We Use
Essential Cookies
- Purpose: Required for website functionality
- Duration: Session
Analytics Cookies
- Purpose: Track website usage via Google Analytics
- Duration: Up to 2 years
Marketing Cookies
- Purpose: Deliver relevant advertisements
- Duration: Up to 1 year
7.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View cookies stored on your device
- Delete cookies
- Block cookies from specific or all websites
Please note that disabling certain cookies may affect the functionality of our website.
7.4 Google Analytics
We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect anonymous information about how visitors use our website. You can opt out of Google Analytics by installing the https://tools.google.com/dlpage/gaoptout.
8. Your Privacy Rights
Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the following rights:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of consent: Withdraw your consent for processing at any time
- Deletion: Request deletion of your personal information, subject to legal requirements
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the information provided in Section 12.
9. Marketing Communications
If you have subscribed to our newsletter or marketing communications, you may opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly using the information below
Please note that even after opting out, you may still receive transactional or administrative communications from us.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
12. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.
If we make material changes to how we treat your personal information, we will notify you through a notice on our website.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Flat Factory
British Columbia, Canada
You may also contact the Office of the Privacy Commissioner of Canada at:
- Website: http://www.priv.gc.ca
- Phone: 1-800-282-1376